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EPA Customer Satisfaction Survey:
Small Business Environmental Home Page

OMB CONTROL NO: 1711.04                    EXPIRATION DATE: 6/30/2006

Can you spare three minutes?  EPA's Small Business Division/Small Business Ombudsman's Office would like your opinion on how well the Small Business Environmental Home Page meets your needs and how we might improve it.  Your feedback would be very helpful--and your responses will remain confidential.  Please contact Audrey Zelanko at: zelanko@smallbiz-enviroweb.org if you have any questions or comments.  Thank you! 

*Note that SBAP=Small Business Assistance Program

 
1. Which best describes why you visited this web site? (Check all that apply.)
This is the first time I visited this web site (Check items below to indicate reasons you are visiting)
To see what information is on the site/what's new on the site
To find out about news and upcoming events
To find publications, fact sheets, and videos
To find key small business-specific information, surveys, tools, policies, web sites
For environmental compliance information, regulatory updates, compliance tools
To find information on pollution prevention, recycling, environmental management
To find information related to my business or industry-specific information
To find information on funding sources, financial assistance programs
To find contact information (EPA, States, SBAPs, trade associations, etc.)
Other Reasons (please specify)
Using a scale of 1-5, with 5 being Extremely Satisfied, how satisfied are you with:
2.  The Small Business Environmental Home Page overall?
 1      2      3      4      5      N/A
3. How easy it is to find what you're looking for?
 1      2      3      4      5      N/A
4. How the information you received helped you meet your objective for visiting the Home Page?
 1      2      3      4      5      N/A
5. How easy it is to understand the information provided?
 1      2      3      4      5      N/A
6. The level of detail provided?
 1      2      3      4      5      N/A
7. Please note if you had any of the following problems related to the web site:
Couldn't find the information you need Broken links
Difficulty navigating Lengthy download times
Another problem? (Please specify)
I have had very few problems related to the web site
8. What would make this web site more satisfactory and/or useful to you?
9. Where did you learn about this web site?
Web search or search engine
Link from US EPA Small Business Ombudsman's (SBO's) web page
Link from another US EPA web page
Link from a State environmental agency/SBAP web page
Link from some other web page
E-mail, newsletter, brochure, or mailing from EPA
E-mail, newsletter, brochure, or mailing from your state agency/SBAP
Friend, business colleague, or trade association
Cited in a presentation
Other source
10. What kind of organization do you represent?
Small business Federal agency
State/local agency State SBO/SBAP
Trade association Research/consulting
Educational institution Other
Other non-profit organization  
Thank you for taking the time to respond to this survey.  We expect that the answers we receive will help us to improve our services to small business.  

Note: You must answer all questions except #8 for the form to be submitted.  Please review your responses before clicking on "Submit."

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