2004 Home Page Customer Satisfaction Survey Form
2004 Home Page Customer Satisfaction Survey Form
This was the survey
form used. It is disabled and being presented for reference only.
EPA Customer Satisfaction
Survey:
Small Business Environmental Home Page
OMB CONTROL NO: 1711.04
EXPIRATION DATE: 6/30/2006
Can you spare three minutes? EPA's Small
Business Division/Small Business Ombudsman's Office would like your opinion
on how well the Small Business Environmental Home Page meets your needs and
how we might improve it. Your feedback would be very helpful--and your
responses will remain confidential. Please contact Audrey Zelanko at:
zelanko@smallbiz-enviroweb.org if you have any questions or comments.
Thank you!
*Note that SBAP=Small Business Assistance Program
| 1. Which best describes why you visited this web
site? (Check all that apply.) |
|
This
is the first time I visited this web site (Check items below to
indicate reasons you are visiting) |
|
To
see what information is on the site/what's new on the site |
|
To
find out about news and upcoming events |
|
To
find publications, fact sheets, and videos |
|
To find
key small business-specific information, surveys, tools, policies,
web sites |
|
For
environmental compliance information, regulatory updates, compliance
tools |
|
To
find information on pollution prevention, recycling, environmental
management |
|
To
find information related to my business or industry-specific
information |
|
To
find information on funding sources, financial assistance programs |
|
To
find contact information (EPA, States, SBAPs, trade associations,
etc.) |
|
Other
Reasons (please specify) |
|
Using a scale of 1-5, with 5 being Extremely
Satisfied, how satisfied are you with:
|
2. The Small Business Environmental Home Page
overall?
1
2
3
4
5
N/A
|
3. How easy it is to find what you're looking
for?
1
2
3
4
5
N/A
|
4. How the information you received helped you
meet your objective for visiting the Home Page?
1
2
3
4
5
N/A
|
5. How easy it is to
understand the information provided?
1
2
3
4
5
N/A |
6. The level of detail provided?
1
2
3
4
5
N/A |
|
| 7. Please note if you had any of the following
problems related to the web site: |
|
Couldn't
find the information you need |
Broken
links |
|
Difficulty
navigating |
Lengthy
download times |
|
Another
problem? (Please specify) |
|
I
have had very few problems related to the web site |
|
8. What would make this web site more
satisfactory and/or useful to you?
|
|
| 9. Where did you learn about this web site? |
|
Web
search or search engine |
|
Link
from US EPA Small Business Ombudsman's (SBO's) web page |
|
Link
from another US EPA web page |
|
Link
from a State environmental agency/SBAP web page |
|
Link
from some other web page |
|
E-mail,
newsletter, brochure, or mailing from EPA |
|
E-mail,
newsletter, brochure, or mailing from your state agency/SBAP |
|
Friend,
business colleague, or trade association |
|
Cited
in a presentation |
|
Other
source |
|
| 10. What kind of organization do you represent? |
|
Small
business |
Federal
agency |
|
State/local
agency |
State
SBO/SBAP |
|
Trade
association |
Research/consulting |
| Educational
institution |
Other |
|
Other non-profit
organization |
|
|
| Thank you for taking the time to respond to
this survey. We expect that the answers we receive will help us to
improve our services to small business. |
Note: You must answer all questions
except #8 for the form to be submitted. Please review your responses
before clicking on "Submit."
|