2000 Home Page Customer Satisfaction Survey Form
2000 Home Page Customer Satisfaction Survey Form
This was the survey form used. It is disabled and being presented for
reference only.
EPA Customer Satisfaction
Survey:
Small Business Environmental Home Page
OMB CONTROL NO: 2090-0019
EXPIRATION DATE: March 2003
Can you spare three minutes? EPA's Small
Business Division would like your opinion on how well this web site
meets your needs and how we might improve it. Your feedback would
be very helpful--and your responses will remain confidential.
Thank you!
| 1. Which best describes why you visited this
web site? (Check all that apply.) |
|
To
see what information is on the site/what's new on the site |
|
For
regulatory updates or other compliance tools |
|
To
find information on pollution prevention/environmental
management |
|
To
find information on funding sources |
|
To
find performance measurement tools |
|
To
find out about news, upcoming events, state activities |
|
To
find contact information (EPA, States, SBAPs, trade
associations, etc.) |
|
To
research publications/videos |
|
To
learn about small business initiatives and policies |
|
To
find industry-specific information/trade association links |
|
To
participate in the Web Board |
|
Other
Reasons (please specify) |
|
Using a scale of 1-10, with 10 being
Extremely Satisfied, how satisfied are you with:
|
2. The Small Business Environmental Home
Page overall?
1
2
3
4
5
6
7
8
9
10
N/A
|
3. How easy it is to find what you're looking
for?
1
2
3
4
5
6
7
8
9
10
N/A
|
4. How easy it is to understand the
information provided?
1
2
3
4
5
6
7
8
9
10
N/A
|
5. The level of detail provided?
1
2
3
4
5
6
7
8
9
10
N/A |
|
| 6. Please note if you had any of the
following problems related to the web site: |
|
Couldn't
find the information you need |
Broken
links |
|
Difficulty
navigating |
Lengthy
download times |
|
Another
problem? (Please specify) |
|
7. What would make this web site more
satisfactory and/or useful to you?
|
|
| 8. Where did you learn about this web site? |
|
Web
search or search engine |
|
Link
from EPA's web page |
|
Link
from a State environmental agency/SBAP web page |
|
Link
from some other web page |
|
E-mail,
newsletter, brochure, or mailing from EPA |
|
Friend,
business colleague, or trade association |
|
Other
source |
|
| 9. What kind of organization do you
represent? |
|
Small
business |
Federal
agency |
|
State/local
agency |
State
SBAP/SBO |
|
Trade
association |
Research/consulting |
| Other |
|
|
| Thank you for taking the time to respond
to this survey. We expect that the answers we receive will help
us to improve our services to small business. |
Note: You must at least answer
questions 2, 3, 4, 5, 8, and 9 for the form to be submitted.
Please review your response before clicking on "Submit."
|