In the fall of 2000, the U.S. EPA Small Business Ombudsman, Karen Brown, and the Small Business Environmental Home Page conducted a survey of Home Page users.  This was done in order to determine the effectiveness of the Home Page and ways to improve it and make it easier to use. The brief survey included a handful of questions about why users visit the Home Page, what would improve it, how users learned about it, and any problems encountered. Our intent was to learn what parts of the Home Page are and are not important, where to spend resources as we continue to develop the web site, and what direction we should take in the future. Users filled out the form on line and were instructed to contact Eileen McGovern at EPA with questions about the survey, or Audrey Zelanko with any technical questions about the form.

The survey has been completed, and results compiled and evaluated.  You may link to the resources below for a copy of the survey form, a summary of the results of the survey by question, and a table of user comments responding to two questions on the survey (What would make this web site more satisfactory and/or useful to you? and Specify other web problems) and resulting actions (no action, actions taken, actions to be considered).

Survey Form

  Results and Summary

  Response Summary and Actions

  Results Charts