Go to general contact information (#20)

1. Do you have a state statute, policy, MOU, or other written document that established your multimedia *small business environmental assistance program (SBEAP)?  If yes, please explain and provide a link to the document if possible.
   
   Our CAP has agreed that our program services need to be multimedia, but the state has not “officially” documented this change from the existing air-focus language.  The Kansas Department of Health and Environment (KDHE) contracts with Kansas State University’s Pollution Prevention Institute (KSU PPI) for the SBEAP program.  The Scope of Work that is part of this contract does contain multimedia projects, but that’s the only place it is in writing.  The contract is funded with multimedia funding, not just air funds.

2. How and when did your SBEAP begin offering multimedia compliance assistance?
   
   We have had a multimedia program for nearly 13 years. 
   

3. Does your SBEAP provide confidential services?  Explain. 
   
   Yes.  We report numbers and data to KDHE, but not client names or locations.

4. What role does the Ombudsman play?  Does the office address multimedia issues or is it strictly strictly an air ombudsman?  What agency or organization does the ombudsman work in?  Please provide contact information.  
   
   The Ombudsman is the liaison between the regulatory agency, the SBEAP, and the CAP.  The Ombudsman works with the different media programs within the regulatory agency to acquire funding for the multimedia SBEAP.  The Ombudsman is:
   
   Cathy Colglazier
   Kansas Department of Health and Environment
   1000 SW Jackson, Suite 430
   Topeka, Kansas  66612
   
   
5. What types of multimedia assistance does your SBEAP provide (air, hazardous waste, solid waste, water quality, air, other)?  Describe.   
   
   At this point our program provides assistance with all of the above media – both compliance assistance and pollution prevention.  Through our contract with the regulatory agency we provide technical assistance both by hotline and on-site.  We also have specific project deliverables such as workshops, technical guidance documents, etc.
   

6. Is your SBEAP’s work prioritized?  If yes, explain (e.g., by media, rule, industry sector). 
   
   The majority of our funds come from our air quality program, so we DO prioritize our air quality clients at this point.  In past years, we were directed to simply focus our efforts where the demand was, but that has recently changed due to tightened budgets.
   

7. What percent of your total multimedia assistance effort is delivered through each of the following methods:
   -Direct referrals to appropriate regulatory staff (___%)
   -Personal contact with appropriate media staff (e.g., arranging meetings with regulatory staff from different media, having each program outline their respective rule requirements, following up as needed) (___%)
   -Internal SBEAP expertise (e.g., gathering all information, walking client through requirements) (___%).
   
   Direct referrals--15%
   Personal contact--15%
   Internal expertise--70%
    
8. Describe who actually provides the assistance.  Is the primary role of the SBEAP staff to refer assistance requests to the appropriate regulatory staff or do the SBEAP staff possess the knowledge and experience to provide direct assistance?  Explain the educational background and experience level of SBEAP staff.
   
   The majority of the questions clients ask can be answered through our internal expertise.
   
   
9. Please identify the compliance assistance tools your SBEAP provides by completing the table below.  In addition, please elaborate on any of the tools and include information about compliance assistance tools not included in the table.
    

   Regulatory Program	Hotline	Publications	Onsite Visits	Workshops	Permit Assistance
   Air	X	X	X	X	X
   Waste	X	X	X		X
   Water	X	X (Web checklist)	X (NPS)		Point to web docs only
   Remediation	X	X		X	X
   Storage Tanks	X	X	X		X
   Emergency Planning		X
   Wetlands, Land/Water Interface	X	X (NPS)	X

   
   
10. Do you have SBEAP staff members with expertise in pollution prevention/EMS, as well as regulatory compliance?
    
    Yes.  KDHE also contracts with KSU PPI to provide P2 and EMS technical assistance to businesses.
    
11. Are there any industry sectors for which you cannot provide assistance or can provide only limited assistance?  Explain.
    
    No, not at this time.
     
12. Where is the technical assistance component of your SBEAP housed (state environmental regulatory agency, Small Business Development Center [SBDC], college or university [not SBDC], other state agency)?
    
    University, with satellite offices around the state.
    
13. Where does funding come from for your multimedia SBEAP (air permit fees only, air permit fees plus other sources, task-specific funding, other)?  What are the funding criteria?  Please note that since this could be sensitive information, this is an optional question. 
    
    Our program is funded primarily through air permit funds, but three to four other programs also fund our services and each year we apply for different EPA funds to supplement our services and fund special projects.
    
14. How many staff does your SBEAP have (using FTE equivalents)?  Does your SBEAP have a documented performance measurement system (system to track data on activities such as web site hits, hotline/telephone assistance calls, mailings, onsite visits, publications, seminars/workshops/trainings, teleconferences/videoconferences, other)?  Describe.
    
    About 4, which includes support staff for the SBEAP and 1.0 for the SBO.  Yes, we do collect several data points, but plan to align the data collection with national systems and reporting systems.
    
    
15. What have been the benefits of providing multimedia versus air only assistance?  Have you performed any cost benefit analyses?  Describe your successes.
     
    Clients can obtain answers to several questions by talking with just one person.  For a small business this is definitely an advantage.  Staff may be asked about one media specific issue and then are able to make client aware of other media issues that also pertain.  Multimedia assistance is less likely to result in pollution media transfer. Have you performed any cost benefit analyses?  Yes, we have several; many are documented in our case studies posted at our Web site.  Describe your successes.  This includes industry specific work – salvage yards, auto service, collision repair, hospitals, etc.
    
16. Provide an overall link or links to your online multimedia assistance web page(s), checklists, calculation spreadsheets, guidance, factsheets, publications, and contacts.
    
      http://www.sbeap.org/  
    
17. What kind of peer assistance (for other SBO/SBEAP programs) is your program willing to contribute at this time (information provided here only, telephone/email assistance, program visits, training, other)?
    
    Mainly via telephone and email.
     
18. Please list the industry sectors that you assist/have assisted most, and feel you have "expert" knowledge about.  If possible, use the provided list of industry sector examples to categorize.  You may also be more specific, include additional details, or write in a category that is not listed.  In addition, please provide contact information for each industry sector "expert." 
    
    INDUSTRY SECTOR EXAMPLES:
    

    Aircraft	Metal Fabrication
    Automotive	Metal Finishing
    Chemicals	Mining
    Construction	Painting and Coating
    Die Casting	Pesticides
    Dry Cleaning	Petroleum Refining
    Electric/Power/Energy	Pharmaceuticals
    Electronics/Computers	Plastics
    Electroplating	Printing/Photoprocessing
    Fiberglass Operations	Pulp and Paper
    Foods	Recreation
    Furniture	Recycling
    Hospital/Medical	Retail
    Iron and Steel	Rubber and Plastics
    Laboratories/Schools	Solvents/Cleaning
    Lubricants	Stone/Glass/Clay/Concrete
    Lumber and Wood	Textiles/Textile Services
    Machining	Transportation
    Marine/Shipyard	Used Oil

    
    Aircraft - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Automotive - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Dry Cleaning - Contact:  Barb Johnson or Nancy Larson, 800/578-8898, www.sbeap.org
    Electric/Power/Energy - Contact:  David Carter, 800/578-8898
    Electronics/Computers - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Electroplating - Contact:  All staff, 800/578-8898
    Fiberglass Operations - Contact:  Barb Johnson, 800/578-8898
    Furniture - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Hospitals/Medical - Contact:  Nancy Larson, 800/578-8898, nlarson@ksu.edu
    Laboratories/Schools - Contact:  Barb Johnson, or Nancy Larson, 800/578-8898, www.sbeap.org
    Lubricants - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Metal Finishing - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Painting and Coating - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Petroleum Refining - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Pharmaceuticals - Contact:  Nancy Larson, 800/578-8898, nlarson@ksu.edu
    Printing and Photoprocessing - Contact:Nancy Larson, 800/578-8898
    Recycling - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Solvents/Cleaning - Contact:  All Staff, 800/578-8898, www.sbeap.org
    Stone/Clay/Glass/Concrete - Contact:  Barb Johnson, 800/578-8898
    Used Oil - Contact:  All Staff, 800/578-8898.
    
    
19. What is your advice to other SBEAPs who want to become multimedia programs?  What particular challenges did you face evolving into a  multimedia program and how did you overcome them?
    
    Training and specialization with specific regulations, especially MACT standards. 
    
    
20. Provide contact information for peer assistance with your SBEAP.
    
    Nancy J. Larson, RS
    Director
    KSU Pollution Prevention Institute
    7001 West 21st Street North
    Wichita, KS 67205
    316/722-7721 ext. 104
    800/578-8898
    www.sbeap.org
    NLarson@ksu.edu 
    

*Small Business Environmental Assistance Program, or SBEAP, refers to the Small Business Ombudsman and/or the technical assistance program (SBEAP) in each state.

5/05, updated 10/05, 7/08