This clearinghouse is the result of the recommendation from the Working Session on Performance Measurement, held at the 1998 State Small Business Ombudsman and Small Business Assistance Program Conference in Scottsdale, Arizona.  

To make this an effective clearinghouse of performance measurement tools, including success stories, for states to use, please provide copies of your performance measurement tools and success stories to Audrey Zelanko in electronic format.  Please email all documents in word formats to:  Audrey Zelanko (zelanko@smallbiz-enviroweb.org).  Examples of types of tools include the following:  methods of tracking number of attendees at events, types of numerical data collected for activities and methods of collection, surveys to measure customer satisfaction after attending an event or receiving assistance, surveys to determine quality of service provided and/or request suggestions for improvement, detailed program analysis or evaluation, statistical analysis of return on investment in program, and success stories--any type of description or summary of a client's experience with the program that has been positive. 

Kenya Stump, KY Division of Environmental Compliance, Environmental Compliance Assistance Program, and Chair, NSC Measurement Subcommittee and the members of the subcommittee thank you in advance for your assistance.  If you have any questions or suggestions, please call Kenya Stump (502/564-0323, x134) or Audrey Graylin Zelanko (724/452-4722).  THANKS!

Disclaimer:  Some of the documents were modified from their original form due to the type of format in which they were received.

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